Monitoring, Evaluation and Learning (MEL) Officer

Job Summary:

We are looking for a highly motivated and detail-oriented Monitoring, Evaluation and Learning (MEL) Officer to design, implement, and manage our monitoring, evaluation and learning systems.

Key Responsibilities:

1. Monitoring & Evaluation

At Wala, our mission is to make solar-powered equipment affordable and accessible to smallholder farmers, enabling them to increase productivity, grow incomes, and improve livelihoods. The MEL Officer will design and implement frameworks that track not only sales and repayment performance, but also customer outcomes and impact in the field. From monitoring how equipment is used to assessing changes in farm output and household income, the officer will ensure that Wala has the evidence it needs to remain both commercially viable and socially impactful.

2. Data Management

Data sits at the core of how Wala delivers value to farmers and sustains its business. The MEL Officer will be responsible for collecting, organizing, and analyzing data across the customer journey — from initial loan approvals to repayment patterns and product performance. They will ensure data is accurate, reliable, and accessible for decision-making, while introducing tools and platforms that make field data collection efficient. Their work will provide insights into customer needs, repayment behavior, and equipment performance in real-world farming conditions.

3. Impact Management

Wala exists to deliver tangible benefits to smallholder farmers. The MEL Officer will measure how access to solar equipment improves farm yields, reduces costs, and increases household incomes. They will track customer satisfaction and capture stories of transformation that show how Wala’s solutions drive livelihood improvements. By systematically measuring impact, the officer will ensure Wala continues to meet its dual mission: enabling farmer prosperity while building a sustainable, credit-driven business model.

4. Internal Learning & Programme Improvement